Service

Our services are aimed to minimize your downtime and maximize your productivity through express assessments, elite support and large parts inventory. 

Express Assessment

Since our service staff is trained to communicate promptly and professionally, you’ll know if you can get back on the road, need to redirect resources or book a hotel within 2 hours of the service write-up.

You’ll know which parts are in stock, which need to be ordered, and the repair cost.

The Express Assessment allows you to...

• Make smart decisions faster
• Understand parts availability
• Receive an accurate repair costs assessment

Elite Support^sm network

The ultimate goal of the Elite Support^sm network is maximizing vehicle up-time.

Elite Support^sm is a collaborative effort between Freightliner and its truck dealers to focus on improving the customer experience.

Through a highly trained staff, you experience...

• Rapid diagnosis
• Responsive turnaround
• Quality, consistent communication
• Robust parts
• High availability
• Superb customer service

Trained and equipped staff + large parts inventory

We have certified, factory trained technicians ready to fix your truck and get you back on the road. 

Our service staff is trained to communicate with you promptly and professionally.

Your repairs will be done right the first time using high-quality brand name parts.

Driver amenities

• Nonsmoking driver lounge
• Air conditioning
• Outside smoking area
• TV with Comcast Xfinity
• Premium channels
• Free WiFi
• Hotels and restaurants within walking distance

Warranty service

We give critical attention to warranty repairs and offer convenient Customer Protection Plans.  Working with Western Star means you have access to roadside assistance and technical information — so even when you can't get to us, we find a way to get to you and get you back on the road.

We are a full warranty service dealer for...

• Freightliner chassis
• Western Star chassis
• Sterling chassis
• Detroit engines
• Cummins engines
• CAT engines